Refund policy

Return and refund policy

You have 14 days after receiving your order to notify us that you wish to return it, without giving a reason.

To start a return, contact us at velladrive.shop@gmail.com with your order number and the items you wish to return. We’ll provide the return address and shipping instructions by email.

Please contact us before sending your parcel so we can direct it to the correct location. Your right to withdraw does not depend on our approval. Items must be sent back within 14 days of notifying us.

You may inspect your item as you would in a shop. Any handling beyond what is necessary to establish its nature, characteristics and functioning may result in a deduction for diminished value.

Please return all supplied accessories and use the original packaging where possible. Missing original packaging does not automatically remove your right to return. Include your order number or other proof of purchase and pack the item securely.

Return shipping costs are your responsibility when returning an item because you have changed your mind. If an item is faulty, damaged or incorrect, we’ll arrange the appropriate solution and any necessary return at no cost to you.

For any return questions, contact velladrive.shop@gmail.com.

Damages and issues

Please inspect your order upon delivery and contact us as soon as you notice a damaged, faulty or incorrect item. Include your order number and a description of the issue. Photos can help us resolve it.

We’ll assess the issue and arrange the appropriate remedy under applicable law, which may include repair, replacement, a price reduction or a refund. The 14-day return period does not limit your statutory rights concerning faulty or incorrect goods.

Exceptions and non-returnable items

The right to withdraw does not apply to products made to your specifications or clearly personalised.

It also does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, where this legal exception applies.

Any applicable exception will be stated on the relevant product page before purchase. Discounted items have the same statutory return rights as full-price items.

These exceptions do not affect your rights if an item is faulty, damaged or incorrect.

Exchanges

If you would like a different item, arrange a return under this policy and place a separate order for the replacement.

If you received a faulty or incorrect item, contact us first so we can arrange the appropriate solution.

European Union 14-day cooling-off period

If you are an EU consumer, you have the statutory right to withdraw from your purchase within 14 days of receiving your goods, without giving a reason, subject to the legal exceptions described above.

To exercise this right, email velladrive.shop@gmail.com with a clear statement that you wish to withdraw. No special form or wording is required. You must send the goods back within 14 days of notifying us.

Refunds

For a valid withdrawal, we’ll issue your refund without undue delay and within 14 days of receiving your notice. We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

If you return the entire order, we’ll also refund the cost of our least expensive standard delivery option. Additional charges for express or upgraded delivery are not refundable.

Refunds will be issued to your original payment method unless you expressly agree otherwise, without refund fees. We’ll explain any lawful deduction for diminished value.

Your bank or payment provider may need additional time to display the refund. For refund questions, contact velladrive.shop@gmail.com.

This policy does not affect your mandatory consumer rights under applicable law.